PRASAD LAMSAL, Bishnu; 						KUMAR GUPTA, Anil.
 Citizen Satisfaction with Public Service: What Factors Drive?.
<strong>Policy &amp; Governance Review</strong>, [S.l.], v. 6, n. 1, p. 78-89, feb. 2022.
ISSN 2580-4820.
Available at: &lt;<a href="https://jurnal.iapa.or.id/pgr/article/view/470" target="_new">https://jurnal.iapa.or.id/pgr/article/view/470</a>&gt;. Date accessed: 06 oct. 2025.
doi: <a href="https://doi.org/10.30589/pgr.v6i1.470">https://doi.org/10.30589/pgr.v6i1.470</a>.