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 Digital Innovation or Traditional Methods: Stakeholder Preferences for Digitalizing Public Complaints in Pekanbaru City, Indonesia.
<strong>Iapa Proceedings Conference</strong>, [S.l.], p. 262-276, nov. 2024.
ISSN 2686-6250.
Available at: &lt;<a href="http://jurnal.iapa.or.id/proceedings/article/view/1114" target="_new">http://jurnal.iapa.or.id/proceedings/article/view/1114</a>&gt;. Date accessed: 29 apr. 2026.
doi: <a href="https://doi.org/10.30589/proceedings.2024.1114">https://doi.org/10.30589/proceedings.2024.1114</a>.